Terms & Conditions

1. Membership Overview

TACA Pathways is a subscription-based membership program that provides families with educational resources, community support, and access to various programs and benefits offered by TACA.

Membership tiers currently include:

• TACA Free Membership
• TACA Inspire – Level One
• TACA Activate – Level Two
• TACA Elevate – Level Three

Each membership tier provides different benefits and access levels. Details of each tier are available on the TACA website. Members may not use TACA programs, services, or community spaces for unlawful purposes, harassment, commercial solicitation, or distribution of harmful or misleading information. 

Discounts and Promotions:
Membership discounts, promotional offers, and other pricing benefits provided through TACA Pathways may not be combined with other discounts, promotions, or offers unless explicitly stated by TACA.

TACA reserves the right to modify, update, or discontinue membership features, benefits, or program offerings at any time. TACA will make reasonable efforts to provide comparable value to members when changes occur

2. Eligibility

Participants must:

• Be 18 years of age or older
• Be a parent, guardian, caregiver, or individual supporting a person with autism
• Provide accurate and complete information when creating an account

TACA reserves the right to suspend or terminate accounts that provide false or misleading information or misuse the program. Misuse includes, but is not limited to, violation of program guidelines, inappropriate use of community spaces, or use of TACA services for unlawful, harmful, or commercial purposes not intended by the program.

3. Subscription Billing and Auto-Renewal

Required for subscription compliance.

Paid TACA Pathways memberships are offered on a monthly or annual subscription basis, depending on the selected tier.

By purchasing a paid membership, you authorize TACA and its payment processor to automatically charge your selected payment method for recurring subscription fees.

Monthly subscriptions are automatically billed each month to your selected payment method unless canceled.

Annual subscriptions are automatically billed each year to your selected payment method unless canceled.

Subscription billing is managed through TACA’s website and payment platform. TACA may update subscription pricing in the future. Members will receive advance notice before any pricing changes take effect.

Members will receive confirmation of their purchase and renewal terms via email.

4. Cancellation Policy

Members may cancel their subscription at any time through their Shopify account dashboard or by contacting TACA support.

When a subscription is canceled:

• Access to membership benefits will continue until the end of the current billing period.
• The subscription will not renew for the next billing cycle.

Canceling a membership does not delete the member’s account unless requested separately. Cancellation does not retroactively refund previously billed periods except as described in the Refund Policy below.

5. Refund Policy

All TACA Pathways membership fees are non-refundable, except as otherwise determined by TACA in its sole discretion. This applies to both monthly and annual subscriptions.

TACA may, on a case-by-case basis, choose to issue a partial or full refund under limited circumstances.

Refunds are generally not available once any membership benefits have been used, including but not limited to:

• Participation in a TACA coaching session  

• Redemption or issuance of a conference ticket  

• Access to or use of member-exclusive resources or events  

• Shipment or fulfillment of any physical goods, including complimentary workbooks  

TACA reserves the right to determine refund eligibility at its sole discretion.

6. Coaching Sessions

Certain membership tiers may include access to a 30-minute virtual coaching session with a TACA Parent Coach.

Coaching sessions are:

• Educational and supportive in nature
• Provided by experienced autism parents
• Intended to share practical strategies and encouragement

Parent Coaches are not licensed medical, mental health, or legal professionals. Coaching sessions are not intended to diagnose, treat, cure, or prevent any medical or developmental condition.

Coaching sessions:

• May not be immediately available upon enrollment and may be subject to a phased rollout period (e.g., up to 60 days post-launch)
• Are limited to one session per year for eligible annual memberships
• Must be scheduled through TACA’s designated scheduling system
• TACA will assign the first available Parent Coach; Pathways subscribers do not select a coach for the trial session
• May be subject to availability
• Coaching sessions are scheduled and administered in accordance with TACA’s program guidelines. Members are responsible for attending scheduled sessions.

Additional details regarding scheduling, attendance, and rescheduling are outlined in TACA’s Program Terms or related member communications. TACA reserves the right to determine session fulfillment in cases of missed or unattended sessions.

Coaching services do not constitute medical, psychological, therapeutic, or legal advice.

All decisions regarding a child’s care, therapy, treatment, education, or health remain the responsibility of the participant

7. Conference Benefits

Certain membership tiers may include benefits related to TACA conferences, such as:

• Conference registration discounts 
• Complimentary conference tickets 
• Discounted pricing for additional conference tickets beyond any included complimentary ticket(s) 
• Reserved seating at conference sessions 
• All Pathways subscribers with conference benefits receive priority access to conference tickets ahead of general availability. Conference attendance remains subject to overall event capacity. 

Eligibility:

• Annual Memberships: Members who purchase an annual subscription are eligible to access applicable conference benefits immediately upon activation, unless otherwise specified. 
• Monthly Memberships: Members on monthly subscription plans must maintain an active, uninterrupted subscription for a minimum of eight (8) consecutive successful billing cycles in order to become eligible to redeem certain conference benefits, including complimentary conference tickets. 
• Only completed and successful payments count toward eligibility. Paused subscriptions, failed payments, or canceled billing periods do not count toward the required duration. 
• Eligibility must be maintained at the time of benefit redemption, including meeting all applicable membership requirements at that time. 

Pricing and Discounts:

• Discounts on conference tickets and pricing for complimentary or additional tickets may vary by membership tier and time of purchase. 
• Base prices and applicable discounts may change periodically; TACA will communicate applicable pricing and discount details to members at the time of availability or prior to purchase or redemption. 
• Conference-related discounts are subject to TACA’s general discounts and promotions policy described in these Terms.

Recorded Content Access:

• Access to recorded conference sessions may be offered separately or included with certain membership tiers. 
• Availability, pricing, and access duration for recorded content may vary and will be communicated to members at the time of release. 

TACA reserves the right to deny or revoke benefits in cases of abuse, misuse, or violation of these terms.

Conference dates, speakers, and event formats may change without notice. Conference benefits may be subject to event availability and scheduling changes.

If a membership tier includes a conference ticket, that benefit is considered redeemed upon issuance or registration and may not be refundable if the membership is canceled afterward.

8. Ask TACA Knowledge Assistant and Educational Resources

Some membership tiers include access to Ask TACA Knowledge Assistant and other educational resources designed to help members find relevant information and educational materials.

AI-generated responses are provided for informational and educational purposes only.

AI responses:

• Are not medical advice
• May not be complete or fully accurate
• May contain errors or outdated information.
• Should not replace consultation with qualified professionals

Members should always consult licensed healthcare providers or specialists regarding medical or therapeutic decisions.

9. Community Participation

Membership may include access to community spaces such as the Hope & Help Facebook Group or other online forums.

Participation in these communities requires respectful and appropriate conduct.

TACA reserves the right to moderate, edit, or remove community content at its discretion. TACA also reserves the right to remove members from community spaces for behavior that violates community guidelines, including but not limited to:

• harassment
• misinformation
• abusive or disruptive conduct

Removal from community spaces does not necessarily cancel membership access to other benefits.

10. Physical Goods and Workbook Fulfillment

Certain membership tiers (including TACA Activate and TACA Elevate) may include a one-time complimentary workbook as part of the membership benefits.

• The workbook is fulfilled once per eligible membership and is not recurring.

• Eligibility for workbook fulfillment may be subject to verification of an active membership at the time of processing.

• Shipping timelines may vary based on availability and location.

Once the workbook has been shipped and confirmed as delivered by the carrier to the address provided by the member, it is considered fulfilled and is non-refundable and non-exchangeable. TACA is not responsible for lost or stolen packages confirmed as delivered by the carrier. Members are responsible for ensuring that the shipping address provided is accurate and secure.

Requests for replacement of lost or stolen items are handled at TACA’s sole discretion.

TACA reserves the right to substitute workbook formats or delay fulfillment due to inventory or operational constraints.

11. Privacy and Data Use

TACA collects and uses personal information for the purpose of administering memberships, providing services, and communicating with participants.

Personal information may be processed through third-party platforms used to deliver services, including:

• website and payment processing platforms
• customer relationship management systems
• communication and webinar platforms

TACA handles personal data in accordance with its Privacy Policy.

California residents may have additional rights regarding their personal data under the California Consumer Privacy Act (CCPA/CPRA).

12. Limitation of Liability

To the fullest extent permitted by law, TACA and its staff, volunteers, and partners are not liable for any indirect, incidental, or consequential damages resulting from participation in TACA programs or use of TACA resources.

Participation in educational programs, coaching sessions, community discussions, and other activities is voluntary. TACA does not guarantee uninterrupted access to its services or platforms and is not responsible for delays or interruptions caused by third-party systems or technical issues.

Members accept responsibility for their personal decisions and actions taken based on information provided through TACA programs).

13. Modifications to the Program

TACA may update or modify membership features, pricing, or program offerings at any time.

When possible, TACA will provide notice of significant changes to active members.

Continued participation in the program after updates constitutes acceptance of revised terms.

14. Class-Action Waiver

To the fullest extent permitted by law, you agree that any dispute, claim, or controversy arising out of or relating to your participation in the TACA Pathways program must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

You agree to waive the right to participate in any class action lawsuit or class-wide arbitration against TACA.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes related to the TACA Pathways program will be resolved under California law.

16. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

TACA – The Autism Community in Action

teamtaca@tacanow.org
Get Support – The Autism Community in Action